CharpOS

Terms of Service

Last updated August 2026

These terms govern your use of CharpOS. By creating an account or using the service you agree to them. If you do not agree, please do not use CharpOS.

1. The service

CharpOS is a multi-tenant software-as-a-service platform for online sellers. It provides a shared inbox for WhatsApp, Facebook Messenger and Instagram Direct, product and stock management, order and delivery tracking, customer analytics, AI-generated replies, and related tools. Features may be added, changed or withdrawn as the product develops.

CharpOS is a tool you operate. You remain the merchant of record for every sale, and the seller in every contract with your customers.

2. Your account

  • You must give accurate registration details and keep them up to date.
  • You are responsible for keeping your credentials secure and for everything done under your account, including by staff members you invite. Tell us immediately if you believe your account has been accessed by someone else.
  • You are responsible for the accuracy of your product, pricing, stock and delivery information, and for complying with the consumer and tax laws that apply to your business.
  • You must be at least 18 years old and legally able to run a business.

3. Acceptable use

You may not use CharpOS to:

  • send unsolicited bulk or spam messages;
  • impersonate another person or business;
  • sell goods or services that are illegal in Bangladesh, or that the connected messaging platforms prohibit;
  • harass, defraud or mislead your customers;
  • attempt to access another merchant’s data, probe or disrupt the platform, or circumvent usage limits or billing;
  • resell or white-label CharpOS without our written agreement.

WhatsApp, Facebook and Instagram each have their own platform policies. Your use of those channels through CharpOS is subject to those policies as well, and a breach of them may cause the platform — not us — to restrict your account. We may suspend or terminate an account that breaches this section.

4. Payment terms

  • CharpOS is billed from a prepaid wallet. You recharge the wallet through bKash, and usage is deducted from the balance.
  • Your account stays active for 30 days from your most recent recharge. After that the account is locked until you recharge again.
  • When the balance reaches zero, AI features pause; the rest of the dashboard keeps working until the 30 days end.
  • Recharged balance does not expire while your account is open.
  • Recharges are non-refundable once spent. If a bKash payment fails or is double-charged, contact us and we will investigate and correct the balance.
  • Pre-booking: registering before launch reserves your place and any introductory pricing we offer at the time. No payment is taken at pre-booking, and a pre-booking is not a binding contract for either side — pricing and launch dates are confirmed when your account goes live.
  • Prices are in Bangladeshi Taka and may change with notice.

5. AI auto-reply

CharpOS can generate and send replies to your customers automatically. These replies are produced by third-party AI models and are not reviewed by a human before sending.

  • AI output can be wrong, incomplete or unsuitable. It may misstate a price, a stock level or a policy.
  • Messages sent from your connected accounts are your messages. You are responsible for their accuracy and for any commitment they make to a customer.
  • You control auto-reply: you can turn it off per conversation or per channel, and hand a conversation to a human at any time. You are expected to monitor the inbox.
  • Nothing generated by the AI is legal, medical, financial or professional advice.

6. Facebook and Instagram integration

By connecting a Facebook Page or Instagram professional account, you confirm that you own or are authorised to manage it, and you authorise CharpOS to read and send messages on that Page and account on your behalf, using the access granted through Facebook’s consent screen.

  • We use that access only to run the messaging features you connected. See our Privacy Policy for what we do with the data.
  • You may disconnect at any time from your dashboard, or revoke access in Facebook’s Business Integrations settings.
  • Meta may change, restrict or withdraw its APIs. If it does, the affected features may stop working through no fault of ours.

7. Service availability

We work to keep CharpOS running, but the service is provided on a best-effort basis and we offer no uptime guarantee or service-level agreement. Scheduled maintenance, outages at the messaging, AI, payment or hosting providers we depend on, and connectivity problems at your store can all interrupt the service. The service is provided “as is”, without warranties of any kind to the extent the law allows.

8. Limitation of liability

To the fullest extent permitted by law, CharpOS and Prime IT are not liable for lost profits, lost sales, lost or corrupted data, loss of goodwill, or any indirect, incidental or consequential damages arising from your use of the service — including anything caused by an AI-generated reply, a failed or delayed message, a sync error, or an outage at a third-party provider.

Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.

9. Termination

You may stop using CharpOS at any time, disconnect your channels, and ask us to close your account. We may suspend or terminate an account that breaches these terms, is used unlawfully, or creates risk for the platform or other merchants; where circumstances allow, we will give notice first.

Export your data before you go — after closure we delete store data and conversations as described in the Privacy Policy. Unused wallet balance is not refunded on termination for breach.

10. Changes to these terms

We may update these terms. If a change is significant we will tell you in the dashboard or by email before it takes effect. Continuing to use CharpOS after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have exclusive jurisdiction over any dispute arising from them.

12. Contact

CharpOS. Questions about these terms: support@charpos.com.